Terms & Conditions

All work is handmade so variations in dimensions and glaze finish are characteristic of the process.

Items damaged in transit must be reported within 7 days of receipt for replacement or refund.

All orders are subject to availability. We will inform you as soon as possible if the pottery you have ordered is not available and give you an estimated delivery date.

Please note that backorders can take up to 28 days. If you are backordering an item we will contact you to give you an estimated delivery date.

International customers please note. International shipping is currently paused.
Dunbeacon Pottery is not responsible for any custom charges or delivery delays at the country of destination.

Estimated delivery times:
Ireland 12 days
When available: UK & Europe 14 days
When available: Rest of World 21 days

Personalised items are non refundable and can take up to 4 / 6 weeks to complete.